CASE STUDY: IT improves perception from "Bottleneck" to "Enabler"

They’re one of the largest independent public accounting and advisory services firms in North America, with offices in major business markets throughout the U.S., Grand Cayman and China. Founded in 1951, with over 1,500 employees worldwide, this company provides skilled professional resources in the areas of Tax and Business Services, Assurance Services, Alternative Investment and Real Estate.

Shadow IT vs Central IT

He Needs
AGILITY

Shadow IT turned Citizen Developer

A Principal in this company’s Philadelphia office and member of the Firm´s Advisory Services division needed application agility in order to drive new business.

He has 24 years of experience in accounting and finance, sales, marketing, and IT, and currently specializes in enterprise-level application and infrastructure support, high-volume data management and business process outsourcing (BPO). With a focus on operational excellence and process improvement, he has assisted a wide range of clients, including Fortune 200 organizations, to optimize their enterprise-level applications and processes.

He Needs CONTROL & COMPLIANCE

Central IT turned Agility Enabler

The Business Applications Senior Manager of this company has more than 15 years of experience with Systems Engineering and Business Application Management.

He supports the Advisory Services division by managing their Application Portfolio.

The Problem

This Team needed software that Central IT could not provide:

The Principal needed software prototypes, applications and modifications quickly. As part of his client services, he provided software solutions for his customers. These solutions include tools for Project Management, Document Management, and Consumer-Facing Applications. To address customer demands and support sale efforts, He was dependent upon Centralized Development Staff processes.

The Applications Manager could only respond to a limited number of requests each budgetary cycle. He had limited development resources to support his constant stream of custom development requests. As a result, he had a backlog of development projects.

The Principal became Shadow IT. As a reaction to development backlog, he turned to external development resources and numerous off-the-shelf software solutions to meet the growing needs of his clients and sales processes.

The Applications Manager faced losing control of Security and Compliance. How could he be expected to maintain important compliances like SOX and perform security testing and remediation on software he didn’t control?

This was the opposite of Agility – It was a Standoff!

One Week after Engagement with CitizenDeveloper tools

Transformation of this team from Shadow IT to CitizenDeveloper was immediate. With only a few hours of training, he utilized the CitizenDeveloper tools to demonstrate a Proof of Concept to a large Las Vegas Resort, and several more followed soon after.

Security and Control was immediate. The Applications Manager installed CitizenDeveloper onto their internal server giving full visibility into each installation and insuring that the Principal’s work was secure and compliant.

 

  • Immediate Security
  • Immediate Compliance
  • Immediate Transformation from Shadow IT to CitizenDeveloper

Three Months after Engagement with CitizenDeveloper tools

90% Reduction of cycle times. The Principal finally had Agility. He reduced his wait times to 0, and his development cycle time by 90% from design to production, allowing them to deploy 7 unique solutions in 3 months.

His citizen-developed solution was embraced by Verizon Business to manage their customer-facing tax document repository. This solution was built with less than a week of effort, and continues to service Verizon Business more than 3 years later. Secure, Compliant new features are added with no lead time and only hours of citizen developer effort. With this success, new doors opened for him to pitch two other opportunities at Verizon Business.

The Applications Manager became an Agility enabler with increased control benefits from his dashboard, He can easily review system performance, support needs and generate compliance audits.

 

  • 90% Reduction of Cycle Times
  • Deployed 7 Unique Solutions

Today, Central IT has become an enabler of Enterprise Agility:

95% decrease in development time (from Quote to Proof of Concept), reducing that portion of the sales cycle from months to days, and impressing customers with the company’s newfound agility.

Citizen developers have replaced Shadow IT. The Principal employs a team of part-time citizen developers, who, by the way, happen to be full-time in Sales, Marketing, Consulting, and Administration.

Central IT is seen as an enabler of business agility. The Principal and the Applications Manager no longer fight over a development backlog, as citizen developers are able to handle development with thier own resources.

 

  • 22 Custom Installations Deployed
  • 95% Decrease in Development Time
  • Central IT is a Business Agility Enabler
  • Citizen Developers Replaced Shadow IT

 

What’s Next? The Principal is currently working on a large multi-tenant expansion of his services for Verizon Business, deploying his CitizenDeveloper application to over 600 tenants.

AGILE

Today, Central IT has become an enabler of Enterprise Agility:
22 Custom Installations have been Deployed.

95% decrease in development time (from Quote to Proof-of-Concept), reducing that portion of the sales cycle from months to days and impressing customers with the company’s newfound agility.

Citizen developers have replaced Shadow IT. The Principal employs a team of part-time citizen developers, who, by the way, happen to be full-time in Sales, Marketing, Consulting, and Administration.

Central IT is seen as an enabler of business agility. The Principal and the Applications Manager no longer fight over a development backlog, as citizen developers are able to handle development with thier own resources.

COST

90% Cost Savings on Application Development:
This company now has over a dozen client-facing applications produced by citizen developers.

Without citizen developers, the company estimates that these applications would have required 900% more time and money to develop using traditional code.

Outsourcing, external developers, and vendors are no longer required to support the Principal’s aggressive prototyping and sales efforts.

He produced 10 times more Proof-of-Concept applications than he was previously able to.

CONTROL

As an Accounting Firm, Control, Compliance, and Security are Mission Critical and Non-Negotiable:

The Applications Manager and his IT Team have portfolio-level visibility into performance and security across all CitizenDeveloper installations.

Central IT finds comfort in knowing that new security vulnerabilities are not being introduced by the rapid development.

Central IT uses built-in compliance tools for immediate SOX, HIPPA and other compliance requirements.

What others are saying about CitizenDeveloper

Citizen development has allowed me to accomplish more in the last 2 years than I have in nearly 2 decades of traditional development – which cost me more than double what I pay today.

Company CEO

How an Organization Found Much-Needed Cost Savings

If you aren’t sure, you have risk. If you have a legacy or Shadow IT infrastructure, you are REALLY at risk. Everyone in IT lives a precarious existence just hoping that the day will never come when one ‘tiny’ oversight finally shows it’s face. Whether it’s a disgruntled employee, a laptop that walks out or a SQL injection attack that opens up a 10-year-old access database, I decided I had to do something…it’s just not worth losing everything over.

Ted Smith

How T&G found Control

And they are not alone…

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